Terms and Conditions
Online shopping and payments terms and conditions
These terms and conditions and the Distance Selling Regulations (2000) apply to all purchases of goods and/or services from Paperandmore.co.uk, 11 Collingwood Court, Riverside Park Ind Est, Middlesbrough TS2 1RP.
1.1 In addition to the website’s terms and conditions which govern your use of this website, when you purchase goods and/or services from Paperandmore.co.uk you agree to be bound by these online terms and conditions. Where there is inconsistency between the website’s terms and conditions and the online terms and conditions, the online terms and conditions will prevail.
1.2 The online terms and conditions do not affect your statutory rights as a consumer.
1.3 Paperandmore.co.uk may vary the online terms and conditions at any time. Your continued use of the website following any variation to the online terms and conditions shall be deemed to be acceptance of any variation.
1.4 Paperandmore.co.uk is a trading name of:
County Print, 11 Collingwood Court, Riverside Park Ind Est, Middlesbrough TS2 1RP Vat Reg No. 360 5388 51
2 Service availability
2.1 Paperandmore.co.uk’s website is currently for use by United Kingdom residents only.
3 The contract
3.1 Your order constitutes an offer to Paperandmore.co.uk to buy goods and/or services. All orders are subject to acceptance by Paperandmore.co.uk and such acceptance will be by way of email confirming payment has been received for the goods and/or services (the purchase confirmation). The contract between you and Paperandmore.co.uk will only be formed when you are sent the purchase confirmation.
3.2 The contract will relate only to those goods and/or services which have been confirmed in the purchase confirmation.
4.1 You are asked to comply with the registration process located at the basket checkout.
4.2 You warrant that in using Paperandmore.co.uk's website and completing the online registration you will not impersonate any other person, use a false name or, without proper authority act for any other person or organisation.
5.1 Paperandmore.co.uk reserves the right to take legal action against anyone committing or attempting to commit online fraud.
6 Price and payment
6.1 Prices and any additional related charges (where applicable) are as published on Paperandmore.co.uk's website for the relevant goods and/or services on the date of your order.
6.2 Value Added Tax (VAT) will be added and displayed separately at the checkout, and on the order summary and receipt at the current rate.
6.3 Paperandmore.co.uk's website contains a large number of goods and/or services and despite its best efforts there may be occasions where goods and/or services may be priced incorrectly. Prices are normally verified as part of Paperandmore.co.uk's despatch procedures. If goods and/or services are less than the stated price you will be charged at the lower rate. If the price for the goods and/or services is higher than the stated price there will be a discretionary decision to:
(a) despatch the order at the price it was purchased advising you of the price difference;
(b) contact you to advise you that there is a higher cost to pay
(c) reject your order and notify you of the details.
6.4 Paperandmore.co.uk does not have an obligation to provide goods and/or services at an incorrect price but reasonable discretion will be used to resolve such matters.
6.5 Payment for goods and/or services is accepted through major credit and/or debit cards excluding American Express, Diners, JCB and other corporate business cards. Your card will be charged directly after your order has been placed but the time taken to process the payment through your account will be dependant on your card supplier.
6.6 Paperandmore.co.uk accepts no liability if a payment is refused or declined by the credit or debit card supplier for any reason.
6.7 Paperandmore.co.uk accepts no liability for any loss or damage, arising directly or indirectly, as a result of a payment being refused or declined.
6.8 Paperandmore.co.uk currently does not accept orders from outside the United Kingdom without prior arrangement.
6.9 Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided.
7.1 Your order will be fulfilled within 7 days of the date of purchase unless it is specified otherwise against individual goods and/or services.
8 Refunds and cancellations
8.1 Where you are entitled to a refund it will be made to the credit or debit card used to pay for the order within 14 days of the date the refund was requested.
8.2 If for any reason Paperandmore.co.uk is unable to supply the goods and/or services you have ordered, any charges including Postage and Packaging will be refunded in full.
8.3 If the goods and/or services are not what you originally ordered or are defective, please return them to Paperandmore.co.uk, 11 Collingwood Court, Riverside Park Ind Est, Middlesbrough TS2 1RP with a covering letter. The goods and/or services will either be replaced or a refund of the full amount will be given including the cost of postage and packing incurred in returning the goods and/or services.
8.4 You have the right to cancel the contract and return goods and/or services up to 7 working days following delivery. Paperandmore.co.uk will refund the cost of the goods and/or services returned but it is not obliged to refund the cost of postage and packing. Any refund will be made within 14 days of receipt of the goods and/or services being returned and provided that the goods and/or services are in the same condition as they were at the time of purchase.
9 Data protection policy
9.1 Paperandmore.co.uk does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by Paperandmore.co.uk's payment service provider PayPal who is compliant with the payment industry’s highest standards for data protection and transaction security.
9.2 Any personal data collated through Paperandmore.co.uk's website will only be used to process your order and for statistic analysis to continually improve the website and business process performance. Personal data will be processed in compliance with the principles of the Data Protection Act 1998.
9.3 Data may be shared with the police, the government or any other legal authority investigating suspected legal activities if there is an official request.
10.1 As a customer you agree to indemnify Paperandmore.co.uk against all claims, damages and expenses arising out of any breach of these online terms and conditions and other liabilities arising out of your use of Paperandmore.co.uk's website.
11 The entire agreement
11.1 These online terms and conditions and any document expressly referred to in them, represent the entire agreement between you and Paperandmore.co.uk in relation to the subject matter of any contract. These online terms and conditions supercede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12 Limitation of liability
12.1 Paperandmore.co.uk will not be liable in contract, tort, or pre-contract representations (excluding fraudulent or negligent misrepresentations) or otherwise, for any economic losses, loss of goodwill or reputation, or special indirect losses incurred by you or any third party arising out of or in connection with these online terms and conditions.
12.2 Paperandmore.co.uk will not be held responsible for any delay or failure to comply with its obligations under these online terms and conditions if the delay or failure arises from any cause which is beyond its reasonable control.
13.1 These online terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided by the Courts of England and Wales.
14 Complaints and disputes
14.1 Complaints will be dealt with in adherence to Paperandmore.co.uk policy.
15 Contact details
Address: 11 Collingwood Court, Riverside Park Ind Est, Middlesbrough TS2 1RP
Telephone: 01642 242809 - Monday to Friday 8.30am to 5.00pm.